If a vet is refusing to issue you a prescription, start by asking them why this is the case. Some vets are still unaware that there is a legitimate online supplier of animal medicines in Australia, an...
Legally we cannot resell medications after they have left our premises. As such, we can not offer refunds for unused medicines. Please take this into consideration when deciding on the quantity of med...
Yes we do! We have recently opened a retail premises in Sydney. Our address is Shop 2, 3 Julius Avenue, North Ryde NSW 2113. If you have not received an awaiting collection email from us, please phone...
Due to strict Customs regulations, we are unable to ship internationally....
The longest that a prescription can be valid for is 12 months, so it is difficult for a prescription to supply more than a year. In other words, your vet will have to write a prescription at least onc...
It is illegal to import veterinary medicines from overseas. Veterinarians may be granted an exception, but only when a registered alternative does not exist in Australia. For more information, check o...
There is strict legislation regulating the advertisement of prescription medicines. Providing photographs of product packaging or providing indications for medicine usage would be classified as advert...
No. We need authorisation from your veterinarian in the form of a written document which shows us that they are happy for us to supply the medicine to your pet. The prescription indicates the dose, do...