Australia Post

HOW MUCH DOES SHIPPING COST?

Small orders (less than 500g) cost $7.95 to be delivered anywhere in Australia. For larger orders, shipping costs are calculated on distance and weight (leaving Sydney) and a quote can be obtained in the shopping cart prior to checkout.

The Animal Pharmacy offers Free Standard Shipping on orders over $150. A discount of $7.95 is automatically applied during checkout. Additional shipping costs for bulky goods or priority delivery are paid by the customer.

The weight limit for Australia Post is 22kg and orders that weigh more than this cannot be shipped. We recommend placing multiple smaller orders to work around this problem.

WHERE DO YOU DELIVER?

We can deliver to all addresses in all States and Territories of Australia.

We only send refrigerated items within the Australia Post Express Network, to ensure items remain cold on delivery.

Due to strict Customs regulations, unfortunately we do not ship internationally.

HOW WILL MY ORDER BE SHIPPED?

All orders are dispatched via Australia Post. Every parcel is uniquely barcoded and trackable online. Parcels are delivered from Monday to Friday, generally between 8AM-6PM. Some addresses may be eligbile for Saturday delivery (click here for more info). You will receive a tracking code via email that you can enter here to keep track of your delivery.

You have six options as to how you would like your order shipped:

• eParcel (regular post)
• eParcel Express (priority post)
• Refrigerated (Styrofoam box with ice brick sent via eParcel Express). Only allowed for postcodes in the Express Network.

Insurance (TransitCover) can be purchased for each of the these three options.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We know you want your order fast, so we do our utmost to process your order as quickly as possible. We aim to meet the following targets:

• Orders received before 11AM will be dispatched on the same business day
• Orders received after 11AM will be dispatched first thing the next business day
• Orders on Weekends and Public holidays will be dispatched first thing the next business day
• Refrigerated items are dispatched Monday - Wednesday to ensure they reach their destination whilst still cold.

We cannot guarantee that all items in our store are in stock and available to dispatch the same day. If items are not in stock, it may take up to 2 business days to dispatch your order. If you are under significant time pressure to receive your order, please contact us to check stock levels prior to placing your order.

eParcel

For metro areas your order will generally arrive within 2 to 4 business days, for rural areas this may take up to 7 business days.

eParcel Express

For metro areas your order will generally arrive the next business day. Rural areas may still take up to 7 business days, but should arrive sooner than they would with regular post.

DO I NEED TO BE HOME TO ACCEPT MY DELIVERY?

By default, a signature is required on delivery. If no one is available to accept delivery, the item will be kept secure at the post office until you are available to collect it. Please contact us if you would like to give Australia Post authority to leave the parcel at your address.